Understanding Property Alerts

Explaining the different types of property alerts, and what you should do when you receive one.

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Different types of property alert

When you set up a property alert, you'll receive email notifications following certain activity on the property, or properties, you are monitoring.

Search alerts

These occur when someone is preparing:

  • to transfer or sell the property
  • a mortgage
  • a new lease, or extending an existing lease

Application alerts

These occur following a:

  • name change
  • change of address
  • property transfer
  • mortgage application or closure
  • lease update
  • restriction applied
  • correction of the register

Closure alerts

These occur when:

  • lease terms are changed or extended
  • a new lease title replaces an old one
  • a lease expires

6-month summary alerts

You'll receive a summary of any activity recorded against the properties you're monitoring every 6 months.

Added alerts

These occur when you add a new property alert to your account.

Deleted alerts

These occur when you delete a property alert from your account.

Password reset alerts

These occur when you change the password of your property alert account.

What to do when you receive a property alert

Whenever you receive a property alert, consider if you're aware of any activity concerning the property, for example if the property was recently bought, or remortgaged.

There are different actions to consider, depending on the alert you receive.

Search alert actions

If you are unaware of the property being bought or sold, being remortgaged, or the property's lease being extended, you can:

  • contact the solicitor or lender named in the alert
  • order official copies of the search documents (OC2)
  • contact us if you do not recognise the details in the alert

Application alert actions

If you are unaware of any of the listed applications occurring for the property, you can:

  • directly contact the applicant named in the alert
  • order official copies of the application documents (OC2)
  • contact us if you do not recognise the details in the alert

Closure alert actions

If you're unaware of any changes to the lease of the property you're monitoring, you can:

  • contact your solicitor
  • order a copy of the lease to see the new title (OC2)
  • contact us if you're still unsure

6-month summary alerts

If you didn't recognise any of the activity in your 6-month summary, check your junk email folder as you should have received an alert at the time.

If you still don't recognise the alert, follow the previously listed instructions relating to that activity, either search, application or closure.

Added alerts

If you added a property to your account and there is activity on the property that you do not recognise, follow the previously listed instructions relating to that activity, either search, application or closure.

Password reset alerts

If you did not ask to reset your password, it is likely someone with a similar email address to yours has misspelt their details. However, as a precaution you should:

  • change your password immediately
  • contact us if you cannot access your account anymore

Assistance from HM Land Registry

HM Land Registry does not provide legal advice.

We will not advise on what action to take, but we can give you procedural advice. We will not recommend a professional adviser, but we can explain how to find one.

Our information services contain further information.

Who to contact about a property alert

If you would still like to contact someone about your property alert, you can:

  • call our property alert support team on 0300 006 0478
  • speak to Citizens Advice or an independent legal adviser
  • report the activity to Report Fraud
  • email our property fraud team at [email protected]
  • call our property fraud line: 0300 006 7030, Monday to Friday, 8am to 4.30pm

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