Property Alert: accessibility statement

This website is run by HM Land Registry. We want as many people as possible to be able to use this website. For example, that means you should be able to:

We've also made the website text as simple as possible to understand.

Get advice from AbilityNet (link opens in a new window) on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website aren't fully accessible:

What to do if you can't access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, contact us by: 

We'll consider your request and get back to you within 5 days.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems that aren't listed on this page or think we're not meeting the accessibility requirements, contact the Customer Services Centre by:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) (link opens in a new window).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us (link opens in a new window).

Technical information about this website's accessibility

HM Land Registry is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is not compliant with the Web Content Accessibility Guidelines version 2.1 (link opens in a new window) AA standard, due to some of the non-compliances listed below.

Non-accessible content

We took a sample of the website content and tested it for accessibility. We have listed the non-compliant findings below.

Non-compliance with the accessibility regulations

All of these non-compliance regulations relate to the Contact Us page.

WCAG 2.1 A - criterion 1.3.1
The information on the webpage is not available to all users who need to access the information in different assistive technologies.

WCAG 2.1 A - criterion 1.3.2
Some content may be difficult to understand due to the way it is presented on the screen.

WCAG 2.1 A - criterion 1.3.3
Some instructional information is not accessible as it refers to information such as shape, size or information about a location or orientation.

WCAG 2.1 A - criterion 1.4.1
In some instances, colour is used to convey information.

WCAG 2.1 AA - criterion 1.4.5
Images are used to convey information where text could be used.

WCAG 2.1 A - criterion 2.1.1
Not all content is accessible by using a keyboard.

WCAG 2.1 AA - criterion 2.4.4
The service fails on this criterion because the description of some links is not meaningful.

WCAG 2.1 AA - criterion 2.4.6
Some headings and labels do not clearly describe what their function is.

WCAG 2.1 AA - criterion 2.4.7
Some links do not change colour if the user navigates to them using the keyboard.

WCAG 2.1 AA - criterion 3.2.3
The location of content is not always in the same place throughout the website, which may make it harder for people to find easily.

WCAG 2.1 AA - criterion 3.3.2
Some labels or instructions do not clearly describe when content requires your input.

WCAG 2.1 AA - criterion 3.3.3
Some error messages are not helpful. They do not give enough information on how to correct the error.

WCAG 2.1 AA - criterion 4.1.2
Assistive technology may not be able to use the contact page.

WCAG 2.1 AA - criterion 4.1.3
The way that some error messages are displayed may not be picked up by assistive technology.

We plan to fix these errors by April 2021.

Disproportionate burden

There are no aspects of disproportionate burden for this service.

Content that's not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 (link opens in a new window) if they're not essential to providing our services.

How we tested this website

The section of this website has been tested on 01 July 2020. Tests were carried out by an independent internal audit team using our test suite in Quality Centre. This is an industry-standard tool.

What we're doing to improve accessibility

We've written this statement based on the defects found as at 01 July 2020. We'll update this statement as we find or fix any defects.

This statement was prepared on 13 August 2020.

Back to top